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There are at present two folks on the planet I wouldn’t wish to be proper now — The British Prime Minister, and anybody that has to work within the Sonos customer support division. Since updating its app, customers of Sonos multi-room music programs have discovered that the update has damaged some useful features and outright removed others.
Sonos CEO Patrick Spence, nevertheless, is very happy to face by the brand new app replace, and its modernized UI components. His solely reservation, it will seem, in an interview with The Verge, is that he needs that the agency had been in a position to present prospects extra of its roadmap, in order that they may see the place the app is headed.
The difficulty at hand
There are a variety of complaints concerning the app, starting from units both not connecting to outright lacking options. The alarm settings, for instance — nada, gone. For the reason that replace audio system have been identified to disconnect, and a few older units refuse to attach in any respect.
In fact, not each Sonos machine or person is experiencing these points, and there was a current patch that fastened a lot of the bugs, to better or lesser levels. However there stay these lacking options, which prospects want to see return.
Sonos tells us to not fear
Within the interview with The Verge, Spence remarks “What I want we might’ve finished might be talk the roadmap slightly extra clearly.” He reckons that the folks complaining concerning the app are these resistant to alter, and that with slightly time they’ll come to phrases with the modifications within the app, and, in consequence, come to like all of the enhancements it is introduced.
It appears some options had been apparently eliminated to make means for brand new ones, however they’re stated to finally be introduced again in order that they work higher with the broader Sonos ecosystem. In reality, Spence says the app is “really a lot simpler to navigate, extra responsive, and only a higher general expertise.” In his eyes, regardless of the complaints, the brand new app is a greater means to connect with your Sonos units that you’ve got dotted round the home. He does acknowledge, nevertheless, that “when you add [a feature], it might grow to be one particular person’s most necessary factor, and that issues most to that particular person.” He is aware of that Sonos needed to be cautious with its new app — and but it nonetheless managed to launch an app with some helpful bits chopped off.
Both means, Sonos goes to maintain at it with the revisions, hopefully including in these lacking options additional down the highway — prepared for the launch of the upcoming Sonos Ace headphones.
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