Better of the Finest: Cisco Buyer Advocate Awards: Americas 2024 Winners

Now in its fourth 12 months, The Cisco Buyer Advocate Awards: Americas 2024 honor distinctive Cisco prospects who exemplify innovation by means of their use of Cisco merchandise and options, in addition to exhibit business thought management by means of buyer tales, talking engagements, product evaluations, and extra.

From executives to engineers, this years’ Cisco awards attracted a powerful mixture of greater than 100 prospects from throughout the Americas. Yesterday, at a packed ceremony at Cisco Dwell, we acknowledged the distinctive shortlisted nominees earlier than asserting winners in every class.

Listed here are the winners of the fourth-annual Cisco Buyer Advocate Awards: Americas 2024!


Americas Buyer Advocate of the Yr: Mark Rodrigue, Room and Board

Room and Board's Mark Rodrigue was named Customer Advocate of the Year

The award for Americas Buyer Advocate of the Yr went to Mark Rodrigue with Room and Board. Mark earned the title for his standout involvement, together with sharing his experience in buyer tales for ThousandEyes and Cisco Networking, in addition to for fueling AI innovation along with his sharp suggestions as a beta tester for a brand new Meraki RF AI characteristic. Plus, he’s shone within the safety area, sharing his expertise with powerhouse merchandise like Duo and Umbrella by means of dynamic occasions and movies. Acknowledged for his excellent capacity to articulate the real-world advantages of technical options, Mark is actually a distinguished advocate for Cisco. Learn more here!

Congratulations to our shortlisted nominees:

Josh Beaver—T-Cellular

Marcus Labra—Carnival Company

Christopher Cavendish—Perception International


Synthetic Intelligence Pioneer: Georgia Division of Labor

Graphic showing Georgia Department of Labor, winners of the Artificial Intelligence Pioneer award

Congratulations to Labor Commissioner Bruce Thompson, Phyllis Kimber, and Denise Beckwith with the Georgia Department of Labor for incomes the first-ever Synthetic Intelligence Pioneer award. The workforce revolutionized their contact heart with Webex Contact Middle, integrating AI to attain a 100-percent response price and simplifying companies by means of a single contact quantity. Utilizing Google Contact Middle AI (CCAI) streamlined service supply and improved effectivity, permitting reside brokers to concentrate on advanced queries. Plus, the addition of a digital agent and a courtesy callback characteristic considerably enhanced buyer interplay and satisfaction.

Congratulations to our shortlisted nominee:

Michael Verret—Inner Income Service (IRS)


Trade Excellence Award: Central Ohio Transit Authority

Graphic announcing Central Ohio Transit Authority, winner of the Industry Excellence awardThe Trade Excellence Award acknowledges organizations which are addressing and fixing distinctive challenges inherent to their respective business. Congratulations to the IT and Innovation Workforce with Central Ohio Transit Authority (COTA), which remodeled public transit with Cisco’s IR1833 routers, boosting connectivity and safety. Passengers now take pleasure in free Wi-Fi and enhanced security, supporting digital fairness and sustainability. The workforce has championed Cisco by means of numerous initiatives, together with presenting at Cisco Dwell US 2022, crafting a hit video and blog post, and sharing their expertise with different Cisco prospects. Learn more here.

Congratulations to our shortlisted nominees:

Max Hernandez—Toyota Motor North America

Jarrett Newberry and Robert Bibey—Burrell Behavioral Well being

Mike (Mac) McNamara—Dish Community

Veronica Martinez Estrada—Grupo Xcaret


Sustainability Changemaker: Nicole Alderete-Ferrini, Metropolis of El Paso, Texas

Photo of Nicole Alderete Ferrini from the City of El Paso, winner of the Sustainability Changemaker awardCongratulations to Nicole Alderete-Ferrini from City of El Paso, Texas, for incomes the first-ever Sustainability Changemaker award within the Americas. The Metropolis of El Paso leverages Cisco Webex and networking options to centralize and enhance entry to authorities companies for at-risk residents. Town’s shift to digital service supply lowered travel-related carbon emissions and redirected regulation enforcement efforts, aligning with their sustainability targets. The El Paso Helps venture, supported by Cisco applied sciences, has not solely optimized useful resource allocation but additionally set a precedent for sustainable and environment friendly public service fashions. Learn more here!

Congratulations to our shortlisted nominees:

Tim Roberts—St. Anne Institute

Dani Stern—Honeywell Worldwide

Roger Bathroom—NetApp


Hybrid Work Hero: M&T Financial institution

Graphic congratulating M&T Bank, Hybrid Work Hero award winnerCongratulations to Alex Pop, Invoice Sheff, Justin Priebe, Katie Gilliland, and Lori Fellela with M&T Bank. M&T Financial institution earned the Hybrid Work Hero award for seamlessly transitioning 21,000 workers to a hybrid video infrastructure the place they’ll collaborate in particular person and on-line. The workforce deployed Cisco’s Webex Suite, enhancing communication inside their progressive hybrid areas. The groundbreaking use of Cisco Areas and headset applied sciences enhanced each flexibility and engagement. This strategic technological shift ensured safe, adaptable operations and maintained M&T’s dedication to personalised customer support.

Congratulations to our shortlisted nominees:

Nicole Alderete-Ferrini—Metropolis of El Paso, Texas

Dale Walters—State of Illinois

Steve Hilliard—Ford Motor Firm

Wendy Williams—McKesson


Transformation Trailblazer: Ian Hyatt, Purdue College

Photo of Ian Hyatt from Purdue University, winner of the Transformation Trailblazer awardCongratulations to Ian Hyatt with Purdue University for incomes the Transformation Trailblazer award. Ian’s work with Purdue is obvious by means of the overhauling of its community infrastructure with Cisco’s Meraki Wi-Fi 6 know-how and Duo safety, elevating campus Wi-Fi uptime to greater than 99 % and considerably lowering IT help tickets. The college’s profitable transformation is evidenced by quicker Wi-Fi speeds and streamlined machine connectivity. Ian has shared this journey in a buyer story, video, and discussions with business press and analysts. Learn more here!

Congratulations to our shortlisted nominees:

Ron Grohman—Bush Brothers & Firm

Jeanette Jaede and Arun Joshi—Amazon: Venture Kuiper

Jeff Peterson—LPL Monetary

Leandro César Lopes Evangelista—Area MRV

Todd Stewart—Honeywell Worldwide


Reimagine Functions Visionary: T-Cellular

Graphic announcing T-Mobile, winner of the Reimagine Applications Visionary awardCongratulations to David Cornette and Jonathan Silberlicht from T-Mobile for incomes the Reimagine Functions Visionary advocate award for his or her strategic deployment of Cisco’s AppDynamics and Cloud Observability. T-Cellular’s observability framework, essential for his or her huge 5G community service high quality, ensures full-stack visibility, facilitating AIOps and cloud safety at scale. This partnership with Cisco has streamlined difficulty decision and supported T-Cellular’s buyer progress, setting new benchmarks in utility monitoring and efficiency administration. T-Cellular has actively advocated for his or her technological developments, with David highlighting their collaboration at Cisco Dwell 2023 and interesting with the AppDynamics group by means of advisory boards and inner firm occasions.  

Congratulations to our shortlisted nominees: 

James Kluttz—Sutter Well being 

Michael Verret—Inner Income Service (IRS) 

Pat Spinler and Matt Dupay—Mayo Clinic 


Cybersecurity Defender of the Yr: Dwayne Robinson, SoFi Stadium and Hollywood Park

Photo of Dwayne Robinson from SoFi Stadium/Hollywood Park, winner of the Cyberssecurity Defender awardCongratulations to Dwayne Robinson for incomes Cybersecurity Defender of the Yr. Dwayne is expertly leveraging complete Cisco safety applied sciences, which permit workers and friends of SoFi Stadium and Hollywood Park to have a dependable and safe expertise. This strategic design and implementation of Cisco functions and instruments ensures a safe, related expertise for the SoFi Stadium and Hollywood Park campus. The partnership with Cisco continues to set excessive requirements for cybersecurity in giant venues. Dwayne has performed a pivotal function in amplifying SoFi’s story, prominently that includes SoFi Stadium and Hollywood Park’s state-of-the-art community and its influence on occasions held on the stadium every year. Learn more here!

Congratulations to our shortlisted nominees:

Raja Sambandam—State of New Mexico Workplace of Cybersecurity

Matthew Barczak and Paul Oyelakin—Marriott Worldwide

John Skaarup—Texas Division of Transportation (TxDOT)

Veronica Martinez Estrada—Grupo Xcaret


Congratulations to our Cisco Buyer Advocate Awards: Americas 2024 winners,

and to all of our shortlisted nominees.

We applaud every of you to your ardour, innovation, and management

inside the know-how business!



Leave a Reply

Your email address will not be published. Required fields are marked *