New ServiceNow Now Help and Microsoft Copilot integration brings the facility of two generative AI assistants into one seamless enterprise expertise
LAS VEGAS — Might 8, 2024 — Data 2024 — At present at ServiceNow’s annual buyer and associate occasion, Data 2024, ServiceNow (NYSE: NOW) and Microsoft Corp. (NASDAQ: MSFT) announced an expanded strategic alliance, combining their industry-leading generative AI capabilities to boost worker alternative and suppleness. The brand new ServiceNow Now Help and Microsoft Copilot integration brings the facility of two generative AI assistants into one seamless enterprise expertise, making it simpler than ever to create worth for enterprise staff and for workers to unlock new productiveness avenues.
Now Help and Microsoft Copilot will intuitively work together to fulfill workers the place they’re to allow them to execute frequent productiveness duties. That is made doable by integrating the intelligence of Now Help with ServiceNow’s AI-powered workflows with Microsoft Copilot to create a extra holistic, related expertise, permitting workers to get the assistance they want from essentially the most related generative AI assistant, no matter which platform they’re in.
“We strongly consider that the following shift in generative AI will outcome from the collaboration of {industry} leaders placing AI to work for his or her prospects. We’re on our option to bringing the most effective of each worlds with the mixed energy of Now Help and Microsoft Copilot to remodel how work occurs,” stated CJ Desai, president and chief working officer at ServiceNow. “At present’s information marks a brand new chapter in the best way companies will function. With Microsoft as our associate, we’re enabling a better option to work, the place generative AI assistants can cohabitate and work together to unlock new ranges of productiveness.”
“At Microsoft, we’re dedicated to serving to our prospects adapt and thrive on this new age of AI,” stated Rajesh Jha, govt vp of Experiences + Units at Microsoft. “Elementary shifts are remodeling productiveness for each particular person, group, and {industry}, which is why our work with ServiceNow is so precious. The seamless integration of our AI-powered assistants will assist usher in improved ranges of worker and IT productiveness, scale back context switching, and guarantee simpler execution of on a regular basis work duties, including to the worth of our prospects’ know-how investments.”
Two generative AI assistants in a single seamless, clever expertise
The simultaneous presence of ServiceNow and Microsoft’s AI assistants inside Microsoft 365 can assist rapidly eradicate friction for workers.
Particularly, Copilot will be capable of hand off worker requests to Now Help in Microsoft Groups. Whether or not it’s requesting or resolving a buyer’s assist problem, and even getting related to a reside agent for assist on a fancy downside, Now Help will present workers with responses to questions in addition to suggest actions and subsequent steps in a conversational method. These actions mix Now Help’s area information of the enterprise and consciousness of the person’s context and organizational knowledge from Microsoft 365 chats, e mail, calendar, and recordsdata.
Future capabilities may also allow such experiences as permitting workers to interact Copilot for Microsoft 365 from ServiceNow to create paperwork, comparable to a presentation in Microsoft PowerPoint, based mostly on ServiceNow prompts, empowering AI-driven digital enterprise.
ServiceNow and Microsoft have been strategic partners since 2019, serving to prospects work higher and obtain extra. At present’s information of ServiceNow and Microsoft’s expanded partnership represents the following part of innovation for his or her prospects and the way their two platforms will empower the following era of AI-driven digital enterprise. Notably, Microsoft was additionally acknowledged with the 2024 ServiceNow Innovation and Construct Companion of the Yr award at ServiceNow’s annual Data convention.
Availability
The Now Help and Microsoft Copilot integration introduced at the moment will likely be typically obtainable in Fall of 2024.
Further Info
About ServiceNow
ServiceNow (NYSE: NOW) is placing AI to work for folks. We transfer with the tempo of innovation to assist prospects rework organizations throughout each {industry} whereas upholding a reliable, human centered strategy to deploying our services and products at scale. Our AI platform for enterprise transformation connects folks, processes, knowledge, and units to extend productiveness and maximize enterprise outcomes. For extra data, go to: www.servicenow.com.
About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) creates platforms and instruments powered by AI to ship progressive options that meet the evolving wants of our prospects. The know-how firm is dedicated to creating AI obtainable broadly and doing so responsibly, with a mission to empower each individual and each group on the planet to attain extra.
Ahead-looking assertion
This press launch incorporates “ahead wanting statements” in regards to the expectations, beliefs, plans, and intentions regarding its generative AI integration with Now Help and Microsoft Copilot at Data 2024. Such statements embody statements concerning future product capabilities and choices and anticipated advantages to ServiceNow. Ahead-looking statements are topic to recognized and unknown dangers and uncertainties and are based mostly on doubtlessly inaccurate assumptions that might trigger precise outcomes to vary materially from these anticipated or implied by the forward-looking statements. If any such dangers or uncertainties materialize or if any of the assumptions show incorrect, ServiceNow’s outcomes might differ materially from the outcomes expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and doesn’t intend, to replace the forward-looking statements. Components which will trigger precise outcomes to vary materially from these in any forward-looking statements embody: (i) delays and surprising difficulties and bills in executing the product capabilities and choices, (ii) adjustments within the regulatory panorama associated to AI and (iii) uncertainty as as to whether gross sales will justify the investments within the product capabilities and choices. Additional data on elements that might have an effect on ServiceNow’s monetary and different outcomes is included within the filings ServiceNow makes with the Securities and Change Fee sometimes.
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