Cisco Black Belt Academy Unveils Enhanced Help Tracks

Cisco Black Belt Academy Unveils Enhanced Help Tracks
Cisco Black Belt Academy Unveils Enhanced Help Tracks

At Cisco Black Belt Academy, we’ve constantly positioned a excessive worth on our help tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Help Observe for FY24.

This improve enriches each degree of this system with a profound understanding of the latest technological developments. Our objective with these enhancements is to arm our companions with essentially the most superior troubleshooting strategies and the excellent know-how required to beat the challenges of at this time’s technological surroundings. Let’s dive into the main points of what Help Enablement at Black Belt appears like:

Stage 1: Foundational Help Expertise

  • Self-Diagnosing Points: Be taught to establish and troubleshoot widespread issues independently, saving time and assets.
  • Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Heart (TAC).
  • Cisco Sensible Account and Licensing: A cloud-based service that helps clients handle their Cisco software program licenses and entitlements. The Help observe of the Cisco Black Belt Academy covers arrange and handle Sensible Accounts, in addition to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
  • Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline help processes.
  • How one can Have interaction TAC: Grasp the method of successfully participating with TAC for extra complicated points.

Stage 2: Intermediate Help Methods

  • Product Portfolio (Intro to Architectures & Options): Achieve a complete overview of Cisco’s product architectures and options.
  • Fundamental Troubleshooting: Construct foundational troubleshooting abilities to handle widespread technical points.
  • Greatest Practices: Be taught one of the best practices for sustaining and supporting Cisco merchandise.
  • Demo Labs: Have interaction with interactive demo labs to bolster studying via sensible software.
  • Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.

Stage 3: Superior Troubleshooting and Options

  • Deep Dive into Structure Troubleshooting: Discover superior troubleshooting strategies for complicated architectural points.
  • Cross Structure Options: Be taught to troubleshoot points that span a number of architectures and methods.
  • Configuration Points & Upgrades: Handle configuration points and carry out upgrades with confidence.
  • Arms-On Expertise Utilizing CTF Missions: Achieve sensible, hands-on expertise via Seize the Flag (CTF) missions that simulate real-world situations.

The refreshed Help Observe content material for FY24 is designed to offer Cisco companions with a structured, complete studying path that addresses each foundational and superior help wants. By incorporating the most recent know-how traits and sensible insights, we be certain that our companions are well-equipped to ship distinctive help and preserve easy operations for his or her clients.

Go to the Black Belt Academy at this time to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest help coaching and guarantee your readiness to deal with any problem that comes your means.




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