Freshworks Report Reveals AI Is Delivering Robust Productiveness Beneficial properties and Unlocking Increased-Worth Work for Workers

Freshworks Report Reveals AI Is Delivering Robust Productiveness Beneficial properties and Unlocking Increased-Worth Work for Workers
Freshworks Report Reveals AI Is Delivering Robust Productiveness Beneficial properties and Unlocking Increased-Worth Work for Workers

Greater than half of data staff are actively utilizing AI at work—and driving efficiencies of practically 24 enterprise days of labor per 12 months

Freshworks Inc. (NASDAQ: FRSH) launched its new Global AI Workplace Report, revealing how varied office departments are interacting with AI for the reason that new period of generative AI exploded into the market 18 months in the past. The worldwide survey of seven,000+ full-time workers, collected from March 9 to April 4, 2024, revealed how AI has turn out to be a software generally used amongst data staff – greater than half (55%) of staff surveyed mentioned they’re presently utilizing software program functions enhanced with AI at work. 

Furthermore, practically three in 4 of all staff surveyed (72%) belief AI to carry worth to their work processes—and 81% of workers belief AI as a result of they consider its high quality of labor is sweet or it makes their group extra productive.  The report demonstrates that AI is shortly transferring from an experimental pilot software to an lively driver of considerable enterprise effectivity and productiveness beneficial properties throughout operations and industries. 

“This report exemplifies that AI is delivering large productiveness beneficial properties at enterprise scale,” mentioned Freshworks Chief Product Officer, Prakash Ramamurthy. “Information staff are additionally seeing robust productiveness beneficial properties at work, which in flip is sparking robust worker curiosity in mastering AI expertise. Make no mistake, the AI period is firmly delivering on its promise to liberate workers for higher-level work and showcasing compelling returns on AI.”

Return on AI: Productiveness beneficial properties equal to a month annually

Freshworks’ survey discovered data staff are attaining spectacular productiveness beneficial properties from utilizing AI at work. Workers estimate that utilizing AI helps them scale back their current workload by 3 hours and 47 minutes in a typical work week, by serving to them full duties similar to summarizing points and suggesting the subsequent steps to dealing with repetitive duties. By releasing up practically 24 enterprise days—or simply over one month of labor per 12 months— workers can tackle higher-value work that delivers better engagement.

Practically all (95%) senior leaders (outlined as supervisor stage and above) utilizing AI say their departments are measuring the enterprise influence AI brings to their group. Many report productiveness enchancment (52%), higher high quality of labor (47%), and improved buyer engagement (34%). Nonetheless, 37% of staff admit they don’t have good metrics for measuring productiveness of their group.

Leaders surveyed consider the return on AI will solely enhance, with 80% of senior leaders saying AI software program will present sufficient enterprise influence to show its value inside two years. When all respondents had been requested concerning the worth of generative AI, open-ended feedback included enhancing inside and exterior communication and externally, eliminating redundant electronic mail threads and rushing creation of technical reviews.

“Leaders throughout industries understand AI as a transformative know-how able to delivering vital enterprise influence, from enhanced decision-making and elevated operational efficiencies to customized buyer experiences and progressive product growth,” mentioned Ramamurthy.

“Shock AI” is in all places

Freshworks’ survey additionally revealed extra staff are utilizing—and benefiting from—AI than they even notice. Nearly half (40%) of staff surveyed assume they use AI at work however don’t know to what extent or how. This sentiment was confirmed by 47% of IT respondents who agreed workers are utilizing software program that comes with AI however don’t notice they’re utilizing it. As an example, AI is usually embedded into current well-liked software program to allow electronic mail autocomplete, recommended assembly instances or notes from conferences.

Regardless of an absence of full consciousness of AI’s position of their work life, many workers professed widespread confidence of their means to make use of AI. IT departments are, to no shock, probably the most assured and comfy utilizing the know-how, with (75%) saying they’re educated or an skilled, adopted by advertising (65%) and finance (52%).

The race to embrace is powerful

Staff respect that AI is a office game-changer, and so they’re taking motion to embrace its worth. Greater than two in three staff (70%) say they’re in search of methods to develop their AI ability set to remain as marketable as attainable. Equally, greater than a 3rd of staff (37%) say their firms are adopting AI software program as a consequence of a worry of lacking out on the subsequent massive factor or on improvements that AI may give their competitors.

Workers additionally see clear advantages to the group; practically two-thirds of staff (62%) say boosting profitability or staying aggressive are the principle causes to undertake AI-enhanced software program functions. Practically half (46%) say any firm not utilizing AI is already behind and more likely to fail sooner or later.

Whereas most staff (69%) say AI won’t ever have the ability to fully substitute human staff, they do harbor issues about the way it may maintain again the subsequent technology. Practically half of the employees surveyed (44%) say AI will substitute junior roles and create heavier competitors for entry-level roles.

The U.S. is a prime AI developer—but in addition ranks final in AI adoption and belief

AI adoption additionally noticed diversified uptake, with shocking discrepancies inside workers in international locations main in AI growth, similar to america. Of the survey respondents, the U.S. ranks final globally in the case of AI adoption (50%), belief in office AI software program bringing worth to their work (59%) and luxury in utilizing AI (61%). By comparability, respondents from India and the United Arab Emirates lead in AI adoption (75%), consolation with AI (88%), and belief in office AI software program bringing worth to their work (86%). Full stack rankings can be found within the report.


Freshworks carried out this analysis utilizing a web based survey ready by Method Research and distributed by PureSpectrum amongst n=7,000 adults ages 18+ who’re full-time salaried workers presently working in a desk job place, with n=1,000 United States, n=1,000 United Kingdom, and n=500 inside every of the next international locations: Netherlands, Germany, France, Singapore, Australia/New Zealand, India, United Arab Emirates, Mexico, Colombia, and Brazil.  

Inside every nation, the pattern included workers working in human assets, IT, buyer providers/assist, finance/accounting, gross sales, advertising, and authorized departments, together with a pattern of supervisor or above titles inside every division. The pattern was balanced by gender, age, and firm dimension, with an internationally consultant geographic unfold of respondents. Knowledge was collected from March 9 to April 4, 2024.  

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